Privacy Policy

1. Introduction

Welcome to Marketing Cloud MCP (“we,” “our,” or “us”). We provide an AI-powered Model Context Protocol (MCP) server that securely connects your Salesforce Marketing Cloud account with the AI and automation tools you choose.

We are committed to protecting your privacy and ensuring your data is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, company name, and contact details provided during registration.
• Authentication Data: API keys, tokens (encrypted), and access settings necessary to connect your Marketing Cloud account.
• Technical Data: IP addresses, browser types, usage logs, error reports, and other diagnostic information.

We do not store your actual Marketing Cloud customer data. If you choose to send data through our MCP server, we process it to facilitate the requested operations and it is never stored on our servers.

3. How We Use Your Information

We use the information we collect to:

• Operate and maintain the MCP server connecting your Marketing Cloud to your chosen AI and automation tools.
• Securely encrypt data in transit and at rest, isolate credentials, and monitor for misuse.
• Improve our services by troubleshooting issues and enhancing performance.
• Communicate with you regarding your account, updates, and support.

4. Data Sharing and Disclosure

We only share your information in the following circumstances:

• With service providers: Cloud hosting, payment processing, and support tools that help us operate the service.
• When required by law: To comply with legal obligations, respond to lawful requests, or prevent fraud.
• When you direct it: Sending data to the AI or automation tools you connect through our MCP server.

Important: Once your data leaves our MCP server and is sent to a third-party tool you selected, that tool's privacy policy governs their use of your data. We are not responsible for their practices or data handling.

5. Security and Data Retention

• Encryption: All data is encrypted during transmission and while stored.
• Access Control: Role-based access limits data exposure to authorized personnel only.
• Retention: Account information is deleted 30 days after account closure; logs are retained for up to 12 months for security and troubleshooting purposes.

6. Your Choices and Rights

• Access, update, or delete your account information by contacting us.
• Manage and revoke API credentials and permissions at any time.
• Stop using our service whenever you choose.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we are protecting your information.

8. Additional Information for Specific Jurisdictions

California Residents

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, and the right to opt-out of the sale of your personal information. We do not sell your personal information.

European Union and United Kingdom Residents

If you are located in the European Union or United Kingdom, your personal data is processed in accordance with the General Data Protection Regulation (GDPR) and UK GDPR. You have rights including access, correction, deletion, restriction of processing, data portability, and the right to object. For more information or to exercise your rights, please contact us.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: innovations-labs@listengage.com

Security Issues: innovations-labs@listengage.com